Faq
General Questions
What products does GelePurl offer?
GelePurl specializes in T-Shirts & Tops, Pants & Trousers, and Shorts. Our collection focuses on quality fabrics and modern designs suitable for everyday wear.
How can I place an order?
Simply browse our product categories, select your desired items, choose your size and color, then proceed to checkout. You will be guided through the payment and shipping information steps.
Orders & Payments
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email us at [email protected] with your order number and request. After this window, orders enter processing and cannot be changed.
How do I know my order is confirmed?
You will receive an order confirmation email with your order number and details. If you do not receive this email, please check your spam folder or contact us at [email protected].
Shipping & Delivery
What are the shipping options and costs?
We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and selected method. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5-10 business days within the US, and 10-20 business days internationally. Expedited shipping options are available for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email [email protected] with your order number and reason for return.
How do I exchange an item?
For exchanges, please return the original item for a refund and place a new order for the desired size or color. This ensures faster processing. Contact us at [email protected] for assistance.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method.
Product & Sizing
How do I find the right size?
Each product page includes a size guide with measurements. We recommend measuring a similar garment you own and comparing it to our size chart. If you need further assistance, email us at [email protected].
Are your products true to size?
Our T-Shirts & Tops generally run true to size, while Pants & Trousers and Shorts may vary by style. Always refer to the specific size guide on each product page for the best fit.
What fabric are your products made from?
We use high-quality materials such as 100% cotton, cotton blends, and performance fabrics. Detailed fabric information is listed on each product page.
Contact & Support
How can I contact GelePurl customer support?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24-48 hours on business days.
What information should I include in my email?
To help us assist you quickly, please include your order number (if applicable), a clear description of your issue, and any relevant photos (e.g., for returns or defects).