Shipping policy

At GelePurl, we are committed to providing a reliable and transparent shipping experience for all our customers. Our logistics policy outlines the details of our standard shipping process for T-Shirts & Tops, Pants & Trousers, and Shorts.

Shipping Method

We offer a single, consistent shipping option: Standard Shipping. This method is applied to all orders placed on our website, ensuring a uniform delivery process for every purchase.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The shipping cost is calculated based on the total weight of your order and the destination address. You will see the exact shipping fee during the checkout process before you complete your purchase.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. We will notify you via email if any delays occur.

Delivery Time

Delivery times vary depending on your location. Typically, Standard Shipping takes between 7-14 business days for domestic orders and 10-20 business days for international orders. Please note that these are estimates and actual delivery times may be affected by customs clearance, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment via our carrier's tracking system. For any inquiries regarding your order status, please contact our support team at [email protected].

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. GelePurl is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to change your shipping address after placing an order, please email us immediately at [email protected]. We will do our best to accommodate changes before the order is shipped.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will investigate the issue and work with the carrier to resolve it promptly. Please note that GelePurl is not liable for delays caused by the carrier or customs.

International Shipping

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping cost and are determined by local regulations. We recommend checking with your local customs office for more information.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to us at [email protected]. Our team is here to assist you.