Refund policy
At GelePurl, we strive to ensure your satisfaction with every purchase of T-Shirts & Tops, Pants & Trousers, and Shorts. Please review our refund policy below for details on returns and refunds.
Eligibility for Refunds
Refunds are available for items that are unused, unworn, and in their original condition with all tags attached. Items must be returned within 30 days of delivery. We reserve the right to refuse refunds for items that show signs of wear, washing, or damage not caused by us.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without original packaging or tags
Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding our refund policy, please email us at [email protected]. We are here to help.