Tracking order

Thank you for shopping at GelePurl. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to tracking your package from our store to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been shipped, you will receive an automated email from [email protected] containing your unique tracking number. This email is sent as soon as the carrier scans your package into their system. Please check your inbox (and spam folder) for an email with the subject line: "Your GelePurl Order Has Been Shipped".

Step 2: Choose a Tracking Method

You can track your order using one of the following methods. We recommend using a third-party tracking service for the most comprehensive and real-time updates.

Option A: Use a Third-Party Tracking Website

For the most reliable and detailed tracking information, we suggest using 17Track. This platform supports over 700 carriers worldwide and provides updates in multiple languages.

  • Website: https://www.17track.net
  • How to use:
    1. Go to the 17Track homepage.
    2. Paste your tracking number into the search bar at the top of the page.
    3. Click the "Track" button (or press Enter).
    4. You will see the current status, location, and estimated delivery date of your package.

Other reliable alternatives include PackageRadar and AfterShip, which offer similar functionality.

Option B: Track Directly via the Carrier

If you prefer to use the carrier's official website, you can do so by identifying the carrier from your shipping email. Common carriers we use include USPS, UPS, FedEx, DHL, and local postal services. Simply visit their website and enter your tracking number in the designated tracking field.

Step 3: Understand Your Tracking Status

Tracking updates may vary by carrier, but here are common statuses you might encounter:

  • Order Placed: Your order has been received and is being processed.
  • Shipped: The package has left our warehouse and is with the carrier.
  • In Transit: The package is moving through the carrier's network.
  • Out for Delivery: The package is on the final delivery route.
  • Delivered: The package has been delivered to the address provided.

Need Help?

If you have not received your tracking number within 5 business days of placing your order, or if your tracking information has not updated for more than 7 days, please contact our support team at [email protected]. Please include your order number in the subject line for faster assistance.

We appreciate your patience and trust in GelePurl. Our team is here to ensure your shopping experience is smooth from start to finish.